MahaRERA Set to Launch Revamped Maha-CRITI Portal with Enhanced Features

Mumbai, 9th August 2024: The Maharashtra Real Estate Regulatory Authority (MahaRERA) is gearing up to launch its upgraded Maha-Complaint and Regulatory Integrated Technology Implementation (Maha-CRITI) portal. This new and improved platform is designed to offer a superior user experience, leveraging advanced data analytics and personalized dashboards to cater to the evolving needs of its users.

The MahaRERA website serves as a hub for various activities, including project registrations, renewals, rectifications, agent registrations, and the handling of homebuyer complaints. The revamped portal promises to make these processes more efficient and user-friendly.

During the transition to the new system, MahaRERA’s website will experience downtime for promoters and agents, starting from midnight on August 13th until midnight on August 31st. The newly upgraded site is scheduled to go live at midnight on August 31st. While the system is being migrated, homebuyers will need to submit applications manually between August 20th and August 31st. However, online complaint hearings will continue without interruption.

Promoters and agents are advised to complete any pending applications by August 13th, as the site will not process new applications during the migration period. Only applications submitted before the August 13th deadline will be processed by MahaRERA officials.

The system upgrade is a significant overhaul of the existing platform, which has been in use for over seven years. The new Maha-CRITI portal is designed to be more user-friendly, incorporating advanced features such as business intelligence, data analytics, and personalized dashboards. These enhancements aim to improve the speed, efficiency, and overall convenience of the platform.

From August 31st, all regulatory and complaint management functions will be managed through this next-generation integrated IT solution. The new system is intended to streamline operations by ensuring that data entered once is consistently used across the platform. Additionally, the portal will offer system-driven reminders, notifications, compliance reports, quarterly progress updates, and a robust complaint management system.

For the first time, MahaRERA will introduce mobile applications and AI-driven chatbots, offering real-time assistance to users, making the platform more comprehensive and effective for all stakeholders.

MahaRERA Chairman Ajoy Mehta said, “A public sector organization’s website should provide clear and reliable information as quickly as possible to those who interact with it. It is crucial that the platform remains interactive and user-friendly, especially as the volume of interactions continues to grow. Just a few months ago, MahaRERA’s website saw around 5,000 visitors daily, averaging over 200 visits per hour. Today, this has surged to over 34,000 daily visitors and more than 1,400 hourly visits, and the numbers are still climbing.

Given this increasing digital traffic, we recognized the need to enhance our website’s functionality. This new platform is the result of extensive meetings and testing conducted over the past year.

The upgraded website will be a valuable tool for all stakeholders. It will simplify the process for homebuyers to register complaints and access critical project information, helping them make informed decisions. Additionally, the introduction of AI-backed chatbots and a mobile application is expected to further increase traffic on our platform.

For developers and agents, the new portal will streamline their interactions with MahaRERA, enhancing both transparency and accountability in the real estate sector. The upgraded website will be available to the public from midnight on August 31st.”