Indian-American CEO Slams Air India for Poor Service and Maintenance; Calls It ‘Worst Experience’; Airline Issues Full Refund
New Delhi, 20th September 2024: Indian-American CEO Anip Patel recently criticized Air India for its poor service and maintenance after a negative travel experience. Patel shared his ordeal on social media, prompting the airline to issue a full refund.
Anip Patel, the CEO of Patel Capital Investment, traveled 15 hours non-stop from Chicago to Delhi on a business class ticket with Air India. However, his experience was far from satisfactory, which led him to label it “the worst experience” in business class. He documented the issues in a video and posted it on social media.
In his caption, Patel wrote:
“I recently endured a 15-hour non-stop flight from Chicago to Delhi, and it was far from pleasant. I had heard negative things about Air India in the past, but I was hoping the recent changes under new management would improve the experience—unfortunately, that wasn’t the case. There was no Wi-Fi, and the in-flight entertainment was down for the entire flight. First class was in poor condition—unclean, with leftover food and trash still in the cabin, and everything looked worn out or broken. It was a pretty frustrating experience overall. Be aware if you’re flying with them.”
Following his post, Patel later mentioned in the comment section of his Instagram post that Air India refunded the full amount of $6,300 (around ₹5.2 lakh) without him having to file an official complaint.
