DGCA Directs Airlines to Share Passenger Rights Information via SMS and WhatsApp
New Delhi, 25th March 2025: The Directorate General of Civil Aviation (DGCA) has issued new guidelines to ensure airline passengers are well-informed about their rights. As per the directive, all airlines must send an online link to the Passenger Charter—available on the Ministry of Civil Aviation’s website—via SMS or WhatsApp after ticket booking. This will allow travelers to access detailed information about their rights, rules, and grievance redressal mechanisms.
To enhance transparency, DGCA has also instructed airlines to prominently display this information on their websites and tickets. The move is aimed at empowering passengers by making it easier to resolve any travel-related issues.
The aviation regulator has set a deadline of March 27, 2025, for all airlines to comply with these new rules. A formal notification was sent to airlines on March 7, instructing them to publicize customer rights and related provisions.
Following DGCA’s directive, airlines have started updating their systems.
